Cancellation & Refund Policy
Transparent, fair commercial rules for fleets and vehicle owners
1. Cancelling a Doorstep Pickup Booking
You may cancel or reschedule a scheduled tyre pickup booking free of charge up to 2 hours prior to the assigned dispatch window. You can cancel directly from your customer portal or by notifying the dispatch desk at +91 98300 12345.
2. The "Zero Fee on Unfit Casings" Guarantee
At ChakraPlus, safety is non-negotiable. If our initial laser shearography inspection reveals that a tyre casing has catastrophic internal ply separation, bead damage, or belt rust exceeding ECE 109 safety thresholds:
- Zero Retread Charges: You will never be billed for retreading work that could not be safely executed.
- Free Forensic Scrap Report: We provide digital photos explaining why the casing failed qualification to assist your fleet tyre audits.
- Complimentary Return: The rejected casing is returned to your yard during the next routine delivery sweep.
3. Declining a Revised Price Estimate
If our inspection uncovers hidden punctures requiring additional vulcanized section patches, we issue a Price Revision Notice. If you decline the additional patch cost:
- The retreading job is cancelled without penalty.
- Any advance deposit paid will be refunded in full.
- The unretreaded casing will be returned safely to your depot.
4. Refund Processing Timelines
Where a monetary refund is due (such as advance payments on cancelled bookings or approved warranty claims):
- UPI / Net Banking / Cards: Processed within 3 to 5 business days back to the original source account.
- Corporate Fleet Credit: Instant credit memo applied to your billing ledger within 24 hours.
5. Contact Dispatch Accounts
For billing or cancellation inquiries, contact our billing desk directly at billing@chakraplus.com or call +91 98300 12345.