Privacy & Data Protection Policy

1. Overview and Scope

ChakraPlus Retreading & Mobility Solutions Pvt. Ltd. ("ChakraPlus", "we", "us", or "our") operates the commercial tyre retreading and logistics platform at https://chakraplus.com. This Privacy Policy outlines our standards for collecting, processing, and safeguarding the personal and commercial operational data of fleet operators, transport companies, and vehicle owners.

2. Data We Collect

To deliver commercial retreading services and manage physical chain of custody, we collect:

• Fleet & Contact Information: Company name, authorized contact person, phone number, email address, and GSTIN.
• Depot & Location Data: Yard addresses, GPS coordinates for gate pickups, and receiving security hours.
• Tyre Asset Records: Vehicle registration numbers, tyre serial barcodes, casing brands, odometer readings, and inspection ultrasound images.
• Billing Information: Bank payment details, GST invoices, and credit terms for commercial ledgers.

3. How Your Information is Utilized

Your data is used exclusively to:

• Schedule and fulfill doorstep yard sweeps and return logistics.
• Generate non-destructive shearography diagnostic reports and ECE 109 certificates.
• Deliver real-time SMS and WhatsApp milestones (e.g. "Tyres Received at Plant", "Inspection Done").
• Fulfill statutory Indian tax, E-Way bill, and corporate reporting requirements.

4. Non-Disclosure & Security

We do not rent, trade, or sell your commercial or personal data. Operational data is accessible only to authorized plant engineers, dispatch drivers, and accounting personnel under strict commercial non-disclosure.

5. Data Retention

Tyre serial inspection dossiers are preserved for a period of 36 months to support warranty verifications and casing lifecycle analysis.

6. Grievance Officer

For inquiries or data privacy requests, you may contact our designated Grievance Officer: